Refund Policy
At Anzi & Co., client satisfaction is our top priority. This policy outlines how we handle refund and cancellation requests with transparency and fairness.
3-Day Refund Window
From project initiation
Non-Refundable Services
Once substantial work begins
Contact First
Before initiating chargebacks
Policy Sections
Clients may request a refund within 3 working days of project initiation—defined as the date on which work officially begins or payment is received.
Refund Eligible If:
- No substantial work has started
- Within 3 working days of initiation
After Window:
Partial or full refunds will be reviewed on a case-by-case basis considering project progress.
Refunds will not be issued for services where substantial custom work or deliverables have already been provided:
Important Note
Once substantial work begins, refund eligibility is significantly reduced. We recommend reviewing project scope thoroughly before approval.
| Stage | Refund Eligibility | Notes |
|---|---|---|
| Pre-Kickoff | Full Refund | Before briefing sessions or official start |
| In Progress | Case-by-Case | Based on completed work scope |
| Substantial Completion | No Refund | Major deliverables already provided |
*Transaction fees may apply to all refunds
To request a refund, please visit Apply for a Refund with the following details:
Required Information:
Response Time
Our support team will acknowledge your request within 1–2 business days and initiate a review process.
Review Days
Initial review period
Processing Days
After approval
Bank Time
May vary by provider
Important Notes:
- All refund decisions are made at our discretion
- Refunds processed via original payment method
- Processing times may vary by bank or payment provider
Important Notice Regarding Chargebacks
We kindly request clients to reach out to us before initiating any chargebacks or disputes through their bank. We are happy to resolve most concerns amicably and transparently.
Unauthorized chargebacks may result in permanent account suspension and may be subject to additional fees for dispute resolution.
We work with clients across different regions and currencies:
Refund Currency Policy
Common payment processors include Stripe, PayPal, and other regional providers. Each has their own fee structure for international transactions.
Need Assistance?
If you have additional questions or would like to escalate a refund concern, our client success team is here to help.
For faster response:
Include "Refund Inquiry" in the subject line
Response Time
Typically within 24-48 hours
Escalation Path
Available upon request
Complete Legal Documentation
For a complete understanding of our policies and procedures, please review our related legal documents.